Ongoing support for platforms and apps.
Monitoring, updates, performance and accessibility upkeep, with response arrangements agreed in writing.
For organisations running apps, CRMs or complex sites that need ongoing technical ownership. For simple website care, see the maintenance plans.
- 01Monitoring
- 02Updates
- 03Performance reviews
- 04Accessibility checks
- 05Agreed response times
Managed support for platforms and systems
Monitoring
Uptime and error monitoring, with issues investigated as they appear.
Updates and security
Dependencies and integrations kept current and checked after changes.
Performance
Loading speed and Core Web Vitals reviewed and improved.
Accessibility upkeep
New content and features checked so standards do not slip.
Search and content
Metadata and structured data maintained as pages change.
Planned improvements
A rolling list of small enhancements agreed with you.
How it runs.
- 01Onboard and review
- 02Monitor
- 03Maintain
- 04Report and plan
Real projects, real screens.
A good fit when
- You run a platform, app or CRM
- You want one accountable technical contact
Consider instead
- Just need updates for a Wix or Shopify site? Website maintenance plans
Asked before most projects.
What's included in a managed services contract?
Every contract is tailored to your needs but typically includes security updates, content changes, performance monitoring, compliance reviews, and priority support. Your written scope sets out exactly what's included, agreed response times and how issues are escalated.
Can you manage a platform you didn't build?
In most cases, yes. We'll conduct an initial technical audit to understand the platform, its architecture, and any existing issues. If the platform is built on technology we specialise in (Wix, Shopify, or modern web frameworks), we can take over management seamlessly.
How long are managed services contracts?
We offer monthly and annual contracts. Annual contracts typically include a discount and are recommended for public sector organisations that need budget certainty. All contracts include a clear exit process with no lock-in beyond the agreed term.
Can support terms be agreed in writing?
Yes. Response times, any monitoring and escalation steps are agreed and written into your scope before work starts, and can be tailored for public sector and high-compliance environments.
Can managed services include new feature development?
Absolutely. Our Professional and Enterprise packages include allocated hours for new features and improvements. Larger development projects can be scoped separately with a clear brief and timeline.
How do you handle urgent issues?
Critical issues (site down, security breach) are prioritised immediately regardless of your package tier. We have documented incident response procedures and will communicate status updates throughout resolution.